11/16/2023 0 Comments 4patriots sidekick![]() I'm simply trying to create a "silver lining" out of the gifts I had gotten for him before and hoping to make a wonderful gift for him and his soon-to-be wife. My son is set to marry a very nice young woman in June and I had planned to use these funds to send them off on a week-long honeymoon in ******. At the end of our meeting, she said that perhaps I could talk with the Better Business Bureau about filing a complaint.I see that 4Patriots has a good BBB rating so I hope someone higher up in the company can look at this, see that I haven't been given ANY refund(s), and simply issue me a check for the refund(s) amounts to clear up this matter. She said that the bank wouldn't keep a record linked to any closed account and strongly stated that NO funds have or could have been deposited in any accounts for me. After the last "Refund" (Order # ******* ) in the amount of $2177.91, I finally personally went into a local ***** Fargo branch and talked to the manager to see if they had records of any refund attempts being rejected. **************** at ***** Fargo has confirmed after each supposed refund, 4 in all, that no funds have been deposited in ANY accounts on my behalf. I keep telling them over and over again that this account was closed over a year ago, but they keep "assuring" me that the funds have been sent. The people at 4Patriots, still friendly, keep telling me that they sent the refunds to the bank account of the debit card I used for the purchases. ![]() However, I never actually received any funds for these returns. I returned the items and was promised a refund by the friendly support people at 4Patriots. Unfortunately, or maybe fortunately, the relationship fell through prior to the wedding. ![]() I bought a number of products from 4Patriots totaling over $3300 as planned wedding gifts for my son and his fiancee back in 2021. If you have any other questions or concerns, please let me know. We're happy to offer you a $500 refund on the order if you're able to obtain it from your previous residence or provide a full refund for the return of the items. Due to the cost of the ************* Generator, we are unable to refund or reship without first having the items returned. This is not something that we can control, this is a setting on your computer.Īs previously stated, you will need to contact someone at the location where your order was delivered and attempt to have them reach out to us for a return, or have them give the items to you. If your previous address was saved on your computer, it's possible that it automatically entered that address for you. We do not enter addresses for you on our website, however, computers do give you the option to auto-fill order forms. I have reviewed your account and I see that your order was placed online via our website. Your issue was brought to our attention, so I wanted to personally reach out to do my best to provide a proper resolution. ![]() My name is ***** and I am the ****** Management Supervisor here at 4Patriots. My apologies for the trouble. All I want is for them to send me the proper label so that I can send this generator back to them and they can send me one that is not defective. Today is September the 7th I called them early this morning and no one has called me back as of yet and it is 3:30 p.m. September 5th I called again no response, I called again and someone called me later that evening she said that she would call me back on September 6th and no one ever called me. September 4th they emailed me another label and that didn't work either. So she corrected it and a label was sent September the 1st, September 4th I went to ***** and they said the label was not right it wasn't showing in the system. I still did not receive the label August 29th are called again the representative said they had the wrong email and that was the problem. The person that I had spoken to on the 28th had not put in my information. August 28th I called back because I did not receive the label. They told me they would email me a label and that it would come from ***** and that I could take it to a ***** facility and that they would send me another generator. Monday August the 28th I called 4Patriots to let them know that the sidekick solar generator was not working.
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